Privacy policy

PRIVACY POLICY

Jeroche Fashion House

Last updated: 22/12/2025

1. Introduction

Jeroche Fashion House is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order, book an appointment or communicate with us.

By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following personal information:

• Full name

• Email address

• Phone number

• Billing and delivery address

• Order and appointment details

• Payment information (processed securely via third-party providers)

• Communication records (email, WhatsApp or social media messages)

• Website usage data such as IP address, browser type and cookies

1. How We Use Your Information

We use your personal data to:

• Process and fulfil orders

• Manage appointments and consultations

• Communicate with you about your order or enquiry

• Provide customer support

• Improve our website and services

• Comply with legal and regulatory requirements

We do not use your data for purposes unrelated to your interaction with Jeroche Fashion House.

1. Payment Information

All payments are processed securely through trusted third-party payment providers. Jeroche Fashion House does not store or have access to your full payment card details.

1. Marketing Communications

We may contact you with updates, promotions or information related to Jeroche Fashion House.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option where provided.

1. Sharing Your Information

We do not sell, rent or trade your personal data.

Your information may be shared only with:

• Payment processors

• Delivery and courier partners

• Designers or suppliers involved in fulfilling your order

• Legal or regulatory authorities where required by law

All third parties are required to handle your data securely and lawfully.

1. Data Storage and Security

We take reasonable steps to protect your personal data from loss, misuse, unauthorised access or disclosure.

Your information is stored securely and accessed only by authorised personnel.

1. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil orders and services

• Meet legal, tax and accounting obligations

• Resolve disputes

When data is no longer required, it is securely deleted.

1. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Withdraw consent for marketing communications

To exercise your rights, please contact us directly.

1. Cookies

Our website uses cookies to enhance user experience and analyse website traffic. You can control or disable cookies through your browser settings.

1. Third-Party Links

Our website may contain links to third-party websites. Jeroche Fashion House is not responsible for the privacy practices or content of external sites.

1. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect data from children.

1. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will take effect immediately upon publication on our website.

1. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact Jeroche Fashion House directly using the contact details provided on our website.